Frequently Asked Questions

Click on a question to find your answers. If there is a question not answered here, please contact us.

There is no instant answer to this question. At First Care Medical we provide individual quotes to all potential clients. We offer the best possible service for a realistic price. We understand that event managers have budget constraints. Our quotation reflects the type of event, the medical risk, likelihood of injury/illness, supplies needed and staffing. We are sure that you understand that we need to pay reasonable wages to attract the best staff, pay for medical insurance, equipment, superannuation etc.

We always try to keep costs to a workable minimum for such groups. Please contact us for a quote.

All our staff display their respective qualifications on our uniforms. The following is a table of qualifications:
Doctor = Registered Medical Practitioner with training & experience in emergency care.
Nurse = Registered or Enrolled Nurse with training & experience in emergency care. Most have advanced life support skills.
Paramedic = Qualified Paramedic with a Diploma or Bachelor Degree. Trained to advanced life Support level.
Medic = Qualified Ambulance Officer with a Cert 4 In Emergency Care or equivalent.
First Responder = Qualified First Responder with Advanced First Aid/Resuscitation skills. First Responders are primarily used at large events and always work under the supervision of a Medic or above.

First Care Medical has invested thousands of dollars in medical equipment. You can be assured we have the right equipment to protect your event. Our inventory includes: Oxygen Resuscitation Kits, Cardiac Defibrillators (Heart Starters), Stretchers, Spinal Injury Boards and Collars, 12 Lead ECG Monitors, Blood Glucose Monitors, pulse oximeters and first aid kits.

No. All our staff are paid employees – however we have and can work in conjunction with first aid volunteers.

No - all our staff are adults.

Yes. First Care Medical has an extensive insurance policy covering us for medical malpractice, product failure and public liability. Further information is available on request.

No. First Care Medical will generally not transport patients from a venue to the hospital. This is the domain of the State Ambulance Service. If a patient requires hospitalisation we will treat and stabilise on scene and call for ambulance transport. At some high-risk events we may recommend having an ambulance on stand-by.

We recommend you make contact with us at least 2 months before your event. The sooner you contact us the better we can assist you. We will also consider last minute requests, however can not guarantee staff for such requests. Please contact us as soon as possible for a quotation.

We ask for 50% of the quoted fee 7 days prior to the event. The remaining 50% of fee is payable within 14 days of the event finish. For smaller events total fee due within 14 days of event finish. Payable by Cheque, Direct Debit or Credit Card.

No - the service fee provided by your event covers all medical staffing, treatment and equipment. Patients never receive a bill. Some events factor our service into patrons or participants entry fee.

Yes - First Care Medical can provide services in regional areas. However our quote may include accommodation, travel and staff welfare fees. Please contact us for further information.

Phone: 1300 799 325

Online: Request Quote

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